For larger items that need to be shipped by freight, we will ship them through one of several freight carriers by pallet or other measure.
Freight deliveries are scheduled directly between buyer and carrier if being brought to a home residence. While everything will be done to accommodate your schedule, the delivery can only be arranged based on the carrier's hours of operation and availability. The carrier will generally provide an estimated 2-4 hour window of time for the day/date selected and can often on request, call you within an hour prior to arrival if you need to meet them at the delivery location. NOTE: If your delivery address is a business, the freight carrier will not call ahead and will arrive any time within regular business hours. If you want or require an appointment, please let us know so arrangements can be made.
Freight trucks are large and can often be actual tractor trailers. If you reside in a location where such a truck would not be able to get to you, please let us know prior to the shipment of your order. VH Furniture is not responsible if you are required to make arrangements with the freight carrier to meet their truck at another location to obtain your order.
VH Furniture is not responsible if you are unable to get the furniture into your home for any reason.
VH Furniture will not approve or accept the charges for any services other than those provided.