- Always inspect your shipment BEFORE signing for it.
- The person receiving the order MUST be 18 years old or older since the delivery receipt required to be signed is a legal document. VH Furniture is not responsible if a minor child is given authority to receive an order in the absence of an adult. A legal adult is required to be present at the time of delivery who is aware of this freight policy and will adhere to it, inspecting, receiving and signing for the order.
- It is best to completely inspect the contents of each box, regardless of the condition of the outside of the box.
- If damage is observed, simply and clearly note “DAMAGED” on the delivery receipt, briefly stating what item was damaged, or refuse delivery of only the item that is damaged (i.e.: If you purchased a Bedroom Set and just the Dresser was damaged, refuse only the Dresser and accept the rest of the set).
- When you sign the delivery receipt, it is a legal contract that states that you accepted the product in that condition. Please thus take the time to follow these instructions that are provided for your protection.
- Inspection is not the driver’s responsibility, so please be sure that you are the one making note of the damage on ALL of the driver’s copies of receipts. Inspection is very important to ensure that you receive a brand new item in great condition.
- If opening the boxes is not possible at the time delivery is received, it is best to notate "Subject to Inspection" regardless of the condition of the box(es).
- If the driver will not permit inspection of the items, contact us IMMEDIATELY at 714-381-9908 and note on the delivery receipt that the driver would not wait so the merchandise could be inspected, also noting "Subject to Inspection". This is very important because once you have signed for your shipment without any additional comments; it is your responsibility if damage is found later.
- If you notice any damage from shipping after you have accepted the delivery, please follow the instructions within our Damaged Merchandise policy.
By purchasing from us, you acknowledge our above freight policy and agree to follow its instructions.
In very exceptional cases where delivery may result in unusually high freight charges (including, but not limited to, remote rural delivery locations, inner city deliveries, etc.), VH Furniture reserves the right to cancel an order. Please contact us first if you'd like to check to see if your location may qualify as an "extreme delivery condition".