Damaged Merchandise
Please note that VH Furniture is not responsible for the handling of your merchandise once it leaves our warehouse. As a result, any damage that may occur after this point while the furniture is in transit is the shipping carrier’s responsibility. If a situation arises, our staff is well trained to offer assistance. It is assumed however, that you have followed our Shipping and Delivery guidelines provided herein so we can file a claim and coordinate a resolution with the shipping carrier to ensure you are fully satisfied with the outcome.
- Damages must be reported within 3 business days from the date that the item was received.
- We will be unable to offer any assistance after the 3 business day period since there will then be a question of whether the damage occurred after delivery instead of by the carrier during shipment.
- All damages and other issues must be reported by email to vhfurnituresocal@yahoo.com
- A written record is required as it allows any of our customer support staff to have access to the information and assist you as necessary.
- Photo evidence is required for any damage to the item that is in your possession that was not refused at the time of delivery.
- In the event concealed damage is discovered, please contact us in like manner so we can determine if parts may be able to be sent as resolution or a possible partial refund of your payment be issued instead.